Cylindo is looking for a Technical Support Engineer to join our QA and Support Team.

Technical Support Engineer

Cylindo is looking for a Technical Support Engineer to join our QA and Support Team. You will assist our development teams and be part of a company that is dedicated to producing high quality products and delivering world class support. You have a structured approach when working and are a great communicator. You have an eye for the small details and have a mindset towards how to automate trivial tasks.

At Cylindo we’re bringing together decades of experience from 3D, gaming and retail to make product visualization easy for brands and retailers. We’re applying rocket-science on the back-end to create simple beautiful products on the front-end.

Our mission is to give retailers and brands access to quality content with a single click. No more product visualization pains, no more expensive photo shoots and labor intensive content management. The Cylindo Platform automates visualization of any product, from any angle and in any variation. We integrate seamlessly with any digital environment and our powerful analytics provides unique insights that helps drive better business decisions.

Come join the commerce revolution.

Primary Responsibilities:

  • Perform white and blackbox testing

  • Perform browser compliance tests

  • Respond to customer support requests

  • Maintain customer support site & FAQ

  • Automate tests

Required Skills:

  • 1-3 years of previous experience with either of tech support/devops/front-end

  • Experienced with HTML, JavaScript and CSS

  • General knowledge of web development

  • Excellent English language skills (written and verbal)

  • Capability to communicate in English using technical terminology in written and verbal form

  • Excellent communication skills and experience discussing technical topics on customer calls

  • Understanding of the importance of customer service and providing impeccable customer experience with tech inquiries

  • Eye for details

  • Systematic and structured

Nice to have:

  • Any knowledge or experience with ecommerce platforms

  • Any knowledge or experience from the product visualization industry;

  • Knowledge of AWS

  • Knowledge of automated test solutions

  • Knowledge of web services and relational databases

Working at Cylindo

We are a dedicated team of talented people supporting some of largest furniture brands in the world. We consider ourselves the best at what we do. You only get there by attracting great talent, and we expect you to be of the same caliber. We offer a creative, informal work environment with attractive perks and competitive salaries. Learn more about us here: Career.

If you have the enthusiasm, exceptional communication skills (verbal and written), if you are capable for planning and organizing, judgment and decision-making, if you enjoy teamwork and customer service orientation, don’t hesitate to tell us about that, you may be the one we are looking for.

How to apply: Where you’ve been is relevant. But where you want to go and what you believe you can do for Cylindo is what we’re eager to hear about. Please tell us about that, as well as including your CV. Apply to with the topic line “Technical Support Engineer”

Place of work: At our office in Skopje

Start date: ASAP